Friday 12 May 2017

#MakanReview : Dahmakan (Food Delivery Service)

Dahmakan is a food-delivery business; different from FoodPanda as they prepare the food themselves. You can order the meals via website or phone apps. 

I had ordered 6 meals from Dahmakan and I think that warrants a full and honest review. 
I paid RM109 for these 6 meals [RM28 discount]

You can buy them one by one but I bought the Prime package where you can buy 5, 20 or 50 meals at a discounted price. 

I'm gonna comment on EACH of the meals I had. Brace yourself.

Mushroom stuffed chicken breast with tomato pasta
The chicken was good! The sauce was tasty, al dente pasta. I'm not too fussy about the type of pasta they use though. Expected spaghetti but penne was just as good. What I don't like was the vegetables. I'm a littttleeeee bit fussy about vegetable.What can I say, I expect to have EXACTLY what I saw in the pictures. But that was me, being too picky.

The meal was delivered warm, one hour and 15 minutes late. I got RM5 credited into my Dahmakan account as compensation (they sent an email without you needing to complaint).

Rating : 4.5/5

Baked fish casserole with buttered brown rice
When I first got it, I was a little bit skeptical. To be fair, they use different photo on the website a few days earlier. Had I known it looked like this, I would not have ordered. But I'm glad I did because it was good! I thought I was eating lasagna. Healthier version, of course. Healthy serving of fish inside.  
Again, I got the food one hour past the delivery window. Another RM5 was credited into my account. 

Rating : 4.5/5

Blackened perch with mushroom fried rice

I have to say, I was very excited for this meal because it looked soooo good on the website. The mushroom rice was bland. Worst of all was the fish. There's a fine line between blackened and burnt. Apparently, I got a burnt fish. It was bitter and to make it worst, it was salty too. Salty to the point that I can't eat it. I thought I was the only one who got the salty fish but it turns out a friend also had the same experience. 

I got another RM5 for late delivery.  

Rating : 1/5

Herb crusted salmon with chunky mash potato and lemon sauce

It was during a public holiday, so the food was delivered to my house; on time. However, it was cold. *confused* 

I expected the skin of the salmon to be crispy but it was very mushy instead. The salmon cut was big *yeay* and I like the mashed potato. Cukup rasa.

Rating : 3.5/5

Thai red fish curry with lychee and baby corn
I have to praise them for getting the taste right for the Thai red fish curry. It was really good that I finished everything. However, I was dismayed by the fact that there was very little fish chunks in the curry. And for the fourth time, I got my food an hour 30 minutes later. 

I've read that they use a route algorithm to determine the most efficient way to deliver the food and I suspect Wisma Sime Darby was right at the end of the route. Seeing that my food was delivered late every single time!

Rating : 3.5/5

Jamaican jerk chicken thigh with chicken rice
My final meal with Dahmakan and they were late as usual. [That just cemented my decision to not ever buy from them ever again] FYI, I sent an email complaining and haven't gotten any reply. 

Thankfully, the food was tasty! I love the marinate on the chicken and the sauce was tangy/spicy. 

Rating : 4/5

My overall summary for Dahmakan;

The Good
  • they automatically send an email with RM5 credited into your account when the food were delivered late
  • the delivery charge is free (or rather already included in the meal price)
  • they offer Prime package which would make it a tad less expensive to order from them
  • zero MSG, healthy meal

Things to Improve
  • the consistency. One day the food is great; portion and taste. The other day, not so much
  • courtesy of the customer care staff
  • to include the nutrition information especially for those who watch their macro intake
  • to widen the delivery area to outside Klang Valley (though I read they are not planning to, seeing the huge market in Klang Valley)

So that's my two cents. I'm not condemning Dahmakan. Just saying that they have a lot to improve. 
Some of the food are REALLY good.  

But I'm turned off by the service.

No comments:

Post a Comment

Copyright © Travel. Eat. Love Made with ❤ by